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Belize Institute for Service Excellence, Leadership & Research
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1 course available
Telephone etiquette is a set of polite, professional behaviors used to communicate clearly and respectfully over the phone.
by BZLearn Admin
Facilitator-led, face-to-face courses. Click a course for full details and to book.
Develops a culture of customer service excellence that results in customer delight. Gives participants a road map for examining and improving the service they provide at both the individual and organizational levels.
Helps participants identify, understand and resolve workplace conflict. Covers conflict styles, proven resolution techniques, and the communication and emotional-intelligence skills needed to turn conflict into constructive outcomes.
Helps teams align around a shared direction. Participants define their values, vision and mission — and bring them to life so everyone moves toward the same goal, with a clear plan to execute and resource it.
