Building Skills for Managing Conflicts and Emotions - Part 1
“The quality of our lives depends not on whether or not we have conflicts, but on how we respond to them.” – Thomas Crum
Instructor: Sherlet Neal, MPM, CSM, JP · Sherlet Neal Lopez, MPM, CSM, JP
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About This Course
This course will teach you to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations and remain calm under fire. Learn to recognize your own anger triggers and ways to address them confidently. Analyze methods for resolving conflict that leave valuable relationships unscathed. Course Objectives: Gain a thorough understanding of the sources, causes and types of conflict. Understand and apply the five main CR approaches. Learn how to recognize and prevent conflict before it escalates. Develop essential conflict management skills.
Course Curriculum
7 sections · 0 lessons · 3
Understanding Conflict0 lessons
Conflict Managment Styles Thomas Killman0 lessons
Compete & Avoid0 lessons
Accommodate0 lessons
Compromise0 lessons
Collaborate0 lessons
Conflict Management in the Workplace0 lessons
Your Instructor
Sherlet Neal, MPM, CSM, JP
Sherlet Neal Lopez, MPM, CSM, JP
Sherlet Neal Lopez is the Managing Director of The Belize Institute for Service Excellence, Leadership and Research (BISELaR). She is an internationally certified Customer Service Manager, with the Institute of Citizen Centered Services (ICCS) of Toronto, Canada. Ms. Neal also holds a Master’s Degree in Project Management from UCI Costa Rica; and a wealth of experience in both the private and public sector. She is an adjunct lecturer at the University of Belize, a skilled and dynamic training facilitator, public speaker, author, actor, playwright and entrepreneur. Sherlet is best known locally for her leading role in Belize’s First Dramatic Television Series, “Noh Matta Wat”. She is dynamic, energetic and her style of training is highly engaging! Vision: “Inspired people who are serving with passion and excellence”
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