Building Skills for Managing Conflicts and Emotions - Part 2
Excellent communication doesn’t just happen naturally. It is a product of process, skill, climate, relationship and hard work."
Instructor: Sherlet Neal, MPM, CSM, JP · Sherlet Neal Lopez, MPM, CSM, JP
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About This Course
In level one we explored the various causes of conflicts and the conflict resolution strategies. In level two we will focus on building key communicaiton skills that will enable us to more effectively manage conflcts when we encounter them in our life and work. Course objectives: Understanding personalities and it's impact of communication and conflict Exploring communication styles associated with conflict Practice assertive communication skills
Course Curriculum
10 sections · 0 lessons · 3
Personalities and it's impact on communication0 lessons
DISC Personality Assessment0 lessons
D- Dominance (Fiery Red)0 lessons
I - Influential (Sunshine Yellow)0 lessons
S- Steady ( Earth Green)0 lessons
C - Compliant (Cool Blue)0 lessons
4 Communication Types0 lessons
Assertive Communication0 lessons
Aggressive Communication0 lessons
Passive & Passive Aggressive Communication0 lessons
Your Instructor
Sherlet Neal, MPM, CSM, JP
Sherlet Neal Lopez, MPM, CSM, JP
Sherlet Neal Lopez is the Managing Director of The Belize Institute for Service Excellence, Leadership and Research (BISELaR). She is an internationally certified Customer Service Manager, with the Institute of Citizen Centered Services (ICCS) of Toronto, Canada. Ms. Neal also holds a Master’s Degree in Project Management from UCI Costa Rica; and a wealth of experience in both the private and public sector. She is an adjunct lecturer at the University of Belize, a skilled and dynamic training facilitator, public speaker, author, actor, playwright and entrepreneur. Sherlet is best known locally for her leading role in Belize’s First Dramatic Television Series, “Noh Matta Wat”. She is dynamic, energetic and her style of training is highly engaging! Vision: “Inspired people who are serving with passion and excellence”
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